
- Rilla Mastercard physical debit cards are made of biodegradable material, because it is important to take care of nature.
- You create the 4-digit PIN for your card, and it is saved in the app in case you forget it. We will send the card to your address within 14 days with no delivery fee.
- The price for ordering a bio plastic is BGN 10, and there is no maintenance fee for the cards to your two free accounts.

Debit bio plastic
- Rilla Mastercard physical debit cards are made of biodegradable material, because it is important to take care of nature.
- You create the 4-digit PIN for your card, and it is saved in the app in case you forget it. We will send the card to your address within 14 days with no delivery fee.
- The price for ordering a bio plastic is BGN 10, and there is no maintenance fee for the cards to your two free accounts.

- Rilla Mastercard physical debit cards are made of biodegradable material, because it is important to take care of nature.
- You create the 4-digit PIN for your card, and it is saved in the app in case you forget it. We will send the card to your address within 14 days with no delivery fee.
- The price for ordering a bio plastic is BGN 10, and there is no maintenance fee for the cards to your two free accounts.
Order
a bio plastic
in 5 steps
Order a bio plastic
in 5 steps





Order a bio plastic
in 5 steps

1
Create
new card

2
Order bio
plastic Rilla

3
To virtual card
or new card

4
Select current
account

5
Enter delivery
address

This option is available for every physical and virtual Rilla Mastercard.
You can freeze your card at any time if you do not use it or think there is a risk that someone will use it without your permission.

Freeze and unfreeze your cards with one click.
This option is available for every physical and virtual Rilla Mastercard.
You can freeze your card at any time if you do not use it or think there is a risk that someone will use it without your permission.

This option is available for every physical and virtual Rilla Mastercard.
- In Rilla you automatically get a free IBAN account and a free virtual debit card*. You can add a free virtual card for each of your Rilla accounts.
- It has all the features of a physical card: number, CVV code and expiration date. Shop online easily and securely!
- When you touch the card number, it is automatically copied. To verify the payment, click “Confirm” in the notification you will receive.

Virtual debit card
- In Rilla you automatically get a free IBAN account and a free virtual debit card*. You can add a free virtual card for each of your Rilla accounts.
- It has all the features of a physical card: number, CVV code and expiration date. Shop online easily and securely!
- When you touch the card number, it is automatically copied. To verify the payment, click “Confirm” in the notification you will receive.

Virtual debit card
- In Rilla you automatically get a free IBAN account and a free virtual debit card*. You can add a free virtual card for each of your Rilla accounts.
- It has all the features of a physical card: number, CVV code and expiration date. Shop online easily and securely!
- When you touch the card number, it is automatically copied. To verify the payment, click “Confirm” in the notification you will receive.

Get your
virtual card
in 5 steps
Get a virtual card
in 5 steps





Get a virtual card
in 5 steps

1
Create
new card

2
Order virtual
card

3
Select current
account

4
Give name
to the card

5
You have a
virtual card

- Rilla virtual debit cards do not have a monthly maintenance fee. You can add a virtual card to each of your accounts.
- In Rilla you have up to 2 free IBAN accounts. If you order Rilla bio plastic for either them, the card does not have a monthly fee as well.
- You can name your cards to make it easier for you to distinguish them. For example, “Online shopping card”, “Rilla plastic”, etc.

- Rilla virtual debit cards do not have a monthly maintenance fee. You can add a virtual card to each of your accounts.
- In Rilla you have up to 2 free IBAN accounts. If you order Rilla bio plastic for either them, the card does not have a monthly fee as well.
- You can name your cards to make it easier for you to distinguish them. For example, “Online shopping card”, “Rilla plastic”, etc.
You can contact our support team from 8:30 to 17:30 during work days.
Call 0700 20 240 (charges depend on your operator) or send us a message in the chat or at support@rilla.one
You can contact our support team from 8:30 to 17:30 during work days.
Call 0700 20 240 (charges depend on your operator), or send us a message
in the chat or at support@rilla.one
You can contact our support team from 8:30 to 17:30 during work days.
Call 0700 20 240 (charges depend on your operator) or send us a message in the chat or at support@rilla.one

Questions and answers
What is the difference between a virtual and a physical debit card?
You can add only virtual, only physical or both types of cards to one account. With the virtual card you shop online, while you use the bio plastic for contactless payments and ATM withdrawals.
How do I see the card number (PAN) and CVV?
Open the Debit Cards menu and click the eye symbol located in the upper left corner of the card. Enter your PIN code (Rilla login) and all the details on the card will become visible.
Can I freeze a lost or stolen Rilla card?
If you are worried that your Rilla Mastercard has been stolen or lost, you can block its use with the “Freeze Card” option in the app. If you find it, you can unfreeze it again.

* If you have registered before 27.06.2022 you can add a free virtual card to your account from the Debit Cards menu.
Questions and
answears
What is the difference between a virtual and a physical debit card?
You can add only virtual, only physical or both types of cards to one account. With the virtual card you shop online, while you use the bio plastic for contactless payments and ATM withdrawals.
How do I see the card number (PAN) and CVV?
Open the Debit Cards menu and click the eye symbol located in the upper left corner of the card. Enter your PIN code (Rilla login) and all the details on the card will become visible.
Can I freeze a lost or stolen Rilla card?
If you are worried that your Rilla Mastercard has been stolen or lost, you can block its use with the ‘Freeze Card’ option in the app. If you find it, you can unfreeze it again.
Questions and answears

What is the difference between a virtual and a physical debit card?
You can add only virtual, only physical or both types of cards to one account. With the virtual card you shop online, while you use the bio plastic for contactless payments and ATM withdrawals.
How do I see the card number (PAN) and CVV?
Open the Debit Cards menu and click the eye symbol located in the upper left corner of the card. Enter your PIN code (Rilla login) and all the details on the card will become visible.
Can I freeze a lost or stolen Rilla card?
If you are worried that your Rilla Mastercard has been stolen or lost, you can block its use with the “Freeze Card” option in the app. If you find it, you can unfreeze it again.