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Where can I find information on Rilla service fees?
The tariff for all available services can be found here: https://rilla.one/en/documents/tariff-en/
How do you set the prices?
Rilla’s team is efficient and many of our services are automated. We do not maintain a branch network or a huge office. Therefore, we can afford some of the services we offered to be free for you. Rilla’s functionalities are connected with external partners, suppliers, systems and financial institutions, which charge fees. We make every effort to minimize them or to cover part of these costs. But in order to be able to develop, provide you with services and become even better, we need our clients to get involved. Therefore, the clients are charged with reasonable fees for some of our services.
What is Rilla?
Rilla is a mobile application that helps you manage your money easily and conveniently. Rilla is just in the beginning of its development and as you read this, our team is working on the next functionality or product. We will be transparent with you and help you when you need it. We want to make Rilla the app where you feel comfortable while handling your money without difficulty and without wasting time.
Why don’t you have a branch network with staff?
Because we want to save you time and money, and this can only happen on your phone. We don’t need big offices where our employees do what you can do in the app with just a few taps on the screen. If you need help, we have a support team that will be happy to help you via chat, email or phone. The lack of branches allows us to allocate financial resources to save you some fees and invest in the development of new products and services.
What is the story of Rilla?
Rilla is one of the companies in the Management Financial Group (MFG), uniting companies that specialize in non-bank financing. MFG is one of the largest non-banking structures in Central and Eastern Europe with several companies being among the leaders in their sectors. The companies in MFG have over 8300 employees and consultants in more than 450 offices in Bulgaria, Ukraine, Romania, Poland, Macedonia. The experience of the Group companies is traditionally related to lending to both individuals and small and medium enterprises, including corporate lending and other alternative business models such as P2P investment platform, ‘Buy now-Pay later’ business model, etc. The experience in lending, investments and various business models finds its logical continuation in the future of fintech development, namely in the creation of Rilla as a comprehensive platform for offering a variety of financial services.
Is Rilla a bank?
The fintech sector is evolving and there are already many opportunities to regulate institutions that handle their clients’ funds. Having a banking license is not the only option for dynamic companies like Rilla, which offer financial services to customers. Some of the services of the platform are provided by a company from the Group of MFG – Easy Payments Services OOD, which has a license for an electronic money institution issued by the Bulgarian National Bank. Another part are provided by April Finance EAD, which is again a company part of the Group of MFG and which is registered as a non-banking financial institution in the BNB register. Both companies provide financial services to customers according to the relevant regulations.
Which institutions regulate your services?
Bulgarian National Bank; Commission for Personal Data Protection; Commission for Consumer Protection; State Agency for National Security (SANS)
In which company is my current account opened?
Your Rilla accounts are opened by Easy Payments Services OOD, UIC 204112059 – an electronic money company duly licensed by the Bulgarian National Bank. April Services ОOD acts as its representative, entered in the Register under Art. 19 of the Law on Payment Services and Payment Systems. Rilla is a platform managed and maintained by April Services OOD, and our goal is to make financial services easy and accessible for everyone.
How can I exercise my personal data protection rights?
The following link on the website contains a form that you can fill out and send us: http://rilla.one/bg/documents/formulyar-iskane-prava
How long will take a transfer to my Rilla account from a bank account in Bulgaria?
When making transfers to and from an account outside Rilla in BGN, we use the BISERA interbank electronic payment system. Transfers ordered by 17:30 p.m. are usually received on the same working day. After this hour, you will probably have the money on the next working day.
In what currency can I have an account?
At this stage your active current account is in BGN. We are constantly striving to evolve and offer more opportunities in the future.
Why do I get a free Rilla current account?
This is a small step that will help you manage your money more conveniently and without costing you anything. Managing personal finances is only the first but very important step towards lasting improvement of your lifestyle. So, let’s do it together. We take care of the cost of creating and maintaining your first two current accounts.
Why does the recipient immediately see the money transfers in Rilla?
Because we use Rilla’s internal system, where transfers are made instantly.
How many free current accounts can I have?
Your first two current accounts are completely free and there are no fees for opening or monthly maintenance. The next ones have a small fee, which is close to the average in the financial services market. You can find more information in Rilla’s Tariff: https://rilla.one/en/documents/tariff-en/
How do I request payment from a friend?
You can do this with the button in the middle of the main screen (+):
- Select Request money
- If you want to request money from a friend who uses Rilla, you can find them in the phone contacts list in the app.
- If you don’t see them there, they probably don’t have a registration in Rilla.
- Choose their name from the contacts list
- Enter the amount
- Confirm
How would I know if someone sent me a payment request?
If you have enabled push notifications from the app on your phone, you will receive a notification showing who sent you a payment request and for what amount. If you have disabled them, the Notifications tab at the top of the screen will contain all pending requests.
If someone has requested a payment from me, do I have to pay?
Confirm the payment only if you know the person who requested it or you have an agreement to pay them a certain amount. If you do not have such an agreement or the amount does not correspond to your agreement, you can cancel the payment request.
Can I send to and receive money from banks using my Rilla account?
Yes of course. Your Rilla account has the same features as any other current account, but with competitive offers and easy to use.
Is each of my accounts with a different IBAN? Where can I find details on my account – IBAN, BIC?
Yes, each Rilla account has a different Bulgarian IBAN. You can find information on your account by touching the gear next to the name of your account. When you touch your IBAN, it is automatically copied.
How can I file a complaint?
At Rilla, we want to be as transparent and responsible as possible, because we know how important it is to feel that your money and personal data are safe. We are always ready to explain what rights are provided by law, and in case of a dispute to assist in its out-of-court settlement.
If you need more information or have a question related to the signed contracts and conditions for using our services, you can contact us via email support@rilla.one, phone 070020240 (according to your tariff plan), the chat in the application or the web site.
If you do not receive a satisfactory answer from us and decide to file a complaint, you can do so in writing or orally in one of the following ways:
- At the address of Rilla: Sofia, 24A Acad. Metodi Popov Str., 2nd floor
- Through the contact form on our website https://rilla.one/bg/kontakti/
- Email complaint@rilla.one
Why can I give a name to my account?
Because we want it to be easy for you. Instead of trying to remember which IBAN you are using for what, you can simply name your account depending on what you are going to use it for. You can have a Holiday account, a Child account, etc.
Where can I see the history of all transactions in my account?
The Account tab shows the last transactions of your current account. With the Funnel symbol in the upper right corner you can select a period for visualization of the transactions history.
Where can I find information about the balance of my Rilla account?
You can see the availability in your account as soon as you enter the application – there you can swipe between the accounts, and for each you will see the amount you have in it.
Why does a transfer over BGN 10,000 require additional information from me before authorization?
As a financial institution, we follow the Bulgarian legislation and the requirements of the Anti-Money Laundering Act. Therefore, we need to fill in additional information for you due to the amount. Expect us to contact you.
Can I receive my salary in a Rilla account?
Yes of course. All you have to do is provide the details of your Rilla account to your employer. If you need an official document for your current account – please check the fee that will be charged in the Tariff: https://rilla.one/en/documents/tariff-en/
What does trusted recipient mean?
These are recipients of payments that you often send money to. When someone is a trusted recipient, you won’t have to fill in their account details every time. You can add a trusted recipient after you have made the first transfer to them.
Why is there a fee for sending money from my Rilla account to another account or bank?
Because every bank you transfer money to charges us for it.
How can I close my current account in Rilla?
You can open and close Rilla current accounts at any time.
- Go to Products
- Select Accounts
- Select the account you want to close
- Touch the gear for Settings
- At the bottom of the screen there is a Close Account button
- Confirm that you want to close it
- Done – at this point we receive a message from the system that you want to close your account.
What are the steps of the registration process?
Follow the steps or watch the video How to register in Rilla? After installing the application, select the Register button on the screen.
- Enter your email – you will need to confirm this email later. We will send important documents and messages to this email.
- Enter a name – this could be your name, your nickname or whatever you want. With this name we will use to address you.
- Mark – Do you want to receive marketing messages. Read and accept the Privacy Policy and Terms of Service. Mark whether you are associated with a politically exposed person. If you are associated with a politically exposed person, please DO NOT mark the box.
- You will receive a confirmation email – Open the email on your phone, click the link in it and then return to the application to continue.
- Enter your mobile phone number – You will receive a confirmation code – enter it.
- Create a PIN code with 6 digits and remember it. Re-enter PIN.
- Choose biometric data if you want to log in to the application with fingerprint or face recognition. This will replace the PIN code and you will only use it if your phone does not recognize you. We advise you to choose biometric identification for better security. We do not collect, process or store biometric data, we only ask for your permission to activate this feature.
- Prepare your ID card for the identification process. Select Country and Identification document. Capture the front of your ID card, making sure there is no glare, and all information is readable. Confirm with the button when you think it is well shot. Take a picture of the back of your ID card, making sure there is no glare and that all the information is readable. Confirm with the button when you think it is well shot.
- Put your face in the photo frame and follow the instructions – move the phone closer and farther.
Why do I need to go through the registration process?
In short, to make sure this is really you. It is important for us to provide a safe environment for your money, which includes knowing if you are the one handling it. Sometimes we will be interested in their origin, as well as whether you are related to political figures. Thus, we comply with the rules of the Anti-Money Laundering Act, like all other financial institutions in the country.
Why is it free to transfer money to other users in Rilla?
Because we want sending money to be easier and faster than using cash from your wallet. Invite your friends to Rilla so you don’t have to look for change and take notes on who owes money to whom. For us, this transaction does not involve paying fees to an external partner, so we decided to keep it at our expense.
Where can I read the Privacy Policy?
Don’t forget that we strive to provide maximum protection, both for the funds that have come to us in your accounts, and the data that you have entrusted to us. That is why it is important to be familiar with this policy: https://rilla.one/en/privacy-policy/
Where can I read the Cookie Policy?
On the website at the following link: https://rilla.one/en/cookies-policy/
Why do I need to go through the registration process?
In short, to make sure this is really you. It is important for us to provide a safe environment for your money, which includes knowing if you are the one handling it. Sometimes we will be interested in their origin, as well as whether you are related to political figures. Thus, we comply with the rules of the Anti-Money Laundering Act, like all other financial institutions in the country.
What does politically exposed person mean?
What does ‘politically exposed person’ mean and why do you ask this question?
Politically exposed persons are individuals who perform any of the following important public functions. We ask this question because, according to the Anti-Money Laundering Act, all financial institutions need to know whether they provide these services to prominent political figures or to their relatives and associates. Here is the full list:
- heads of state, heads of government, ministers and deputy ministers or assistant ministers;
- members of parliaments or other legislative bodies;
- members of constitutional courts, supreme courts or other supreme bodies of the judiciary, whose decisions are not subject to subsequent appeal except in exceptional circumstances;
- members of the Court of Auditors;
- members of central bank governing bodies;
- ambassadors and heads of diplomatic missions;
- senior officers of the armed forces;
- members of administrative, management or supervisory bodies of state enterprises and companies with sole owner – the state;
- mayors and deputy mayors of municipalities, mayors and deputy mayors of regions and chairmen of municipal councils;
- members of the governing bodies of political parties;
- heads and deputy heads of international organizations, members of management or supervisory bodies in international organizations or persons performing an equivalent function in such organizations.
- spouses or persons living in de facto cohabitation;
- children of prominent political figures and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- parents and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- brother / sister and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- any natural person who is known to be the beneficial owner jointly with a prominent political figure of a legal entity or other legal entity or is in other close commercial, professional or other business relationships with prominent political figures;
- any natural person who is the sole owner or beneficial owner of a legal person or other legal entity known to have been created for the benefit of a prominent political figure.
I did not receive a confirmation email when attempting to register in the app. What should I do?
Why not check the junk/spam folder of your email? If you don’t have an email from us within a few minutes, contact our team via chat or email support@rilla.one.
Why do I need to provide a valid email?
We will use your email to send documents and information that are important for you to have. All documents will be available in the application, but it is important to have some of them in your email. During the registration process, we will ask you to confirm your email by logging in to your inbox and clicking on the link we sent.
Why do I need to provide a valid mobile phone number?
We want to make sure that it is really you who register in the app and this is also a secure way of providing you with information. During the process of registration we will send an SMS to this phone number. It will contain a code that you have to enter in the application. We will use your phone number when we urgently need to inform you about something related to your Rilla account. For example, suspiciously many login attempts, and more.
Why do I have to provide my personal documents?
To make sure that you really are the person with whom we will communicate and whose funds we will manage, as determined by the legal requirements. Other financial institutions would take your ID card and scan it manually. We just want you to photograph it well on both sides for identification purposes.
Do you need to be a Bulgarian citizen to be a client of Rilla?
At this point, only an adult Bulgarian citizen can register in Rilla.
Is an ID card the only document I can register with?
Yes, your ID card is enough for us. At this point we accept only this registration document.
Why should I take a selfie?
We need to make sure you are using your own ID card and you are not a victim of fraud or stolen personal documents. Our identification software will prompt you to put your face in a frame for several poses to verify that it matches the photo on your ID card.
Is an ID card the only document I can register with?
Yes, your ID card is enough for us. At this point we accept only this registration document.
Is there an employee who checks the selfies?
We use a partner company for the identification service. Sometimes it might be necessary for the selfie to be checked by their representative. Even if you take a photo in your pajamas, the important thing is to have a match between the person in the ID card photo and your selfie.
You don’t recognize my ID card. What can I do?
We use software that records your ID card details and won’t be able to get the necessary information if the photo is not good. When you take the photo, check whether all the information is readable – is there a glare or shadows; have you hidden some of the information with your finger; is the entire document fitted in the rectangle for the photo.
What happens to the personal information I provide?
We are a responsible administrator and store the personal data and information provided by you in accordance with all the legal requirements. We use them only when we need to provide you with a service. Rest assured that we provide a fully secure environment for your information and funds.
What devices can I use Rilla on?
The Rilla mobile app can only be used on certain type of deviceс – smartphones, tablets and music players running the iOS 14.0 operating system and the newer versions or Android 7.0 and the newer versions. Before installing Rilla, check whether your device meets these requirements.
Why should I allow Rilla’s push notifications on my phone?
To work properly, the application needs to send you up-to-date information. That’s why it is important to allow Rilla push notifications on your phone. This way you will be notified quickly and for free about all the movements on your account, requested or received money. We hope the latter is more happens more often!
Is there a minimum age to register in the Rilla app?
Yes, you must be at least 18 years old to use the app. If you are still not old enough, tell your parents to register.
How do I use Rilla, do I owe any taxes and fees and is the service related to any particular risks?
The use of Rilla Daily does not imply the existence of other taxes and/or expenses that are not paid through Rilla or determined by it.
Rilla Daily is a service that is not related to instruments that involve any particular risks arising from their specificity or from the operations to be performed or the price of which depends on fluctuations in financial markets.
Rilla Daily is a service that is not related to instruments that involve any particular risks arising from their specificity or from the operations to be performed or the price of which depends on fluctuations in financial markets.
If there is a problem with your Rilla Daily contract, what are the options for settling it?
If you believe that your rights and legitimate interests have been violated, you can refer the matter to the conciliation commissions established under Art. 182 – 184 of the Consumer Protection Act when rights and legitimate interests stated in it are violated.
What laws apply to Rilla Daily and in what language do we communicate?
The applicable law in your contract for Rilla Daily is the Bulgarian. The applicable laws in the granting of this credit are the
We provide you with all the information in Bulgarian, including the preliminary information before signing a contract, the contract itself and all the notifications you will receive from us.
Our communication with you will be in Bulgarian language.
We provide you with all the information in Bulgarian, including the preliminary information before signing a contract, the contract itself and all the notifications you will receive from us.
Our communication with you will be in Bulgarian language.
Can I terminate the contract at any time?
Of course. We believe everyone should be free to make the best decisions about managing their own money. The only condition to terminate your Rilla Daily contract is to not have any outstanding payments and to follow in these steps:
- Open the Rilla app
- Go to Products
- Select Rilla Daily
- Press the gear (Settings) in the upper-right corner of the screen
- Click the “Terminate Rilla Daily” button
Do I have the right to terminate the contract?
Of course! You have 14 days after signing the contract to change your mind and terminate it. To terminate the contract, you should press the “Terminate Rilla Daily” button, which you will find in the Rilla Daily settings, or notify us in writing on paper if you prefer. If you have used any amount of the credit, you should pay it together with the accumulated interest no later than 30 calendar days from sending a termination notice to Rilla.
How to close my Rilla account?
You can close your Rilla account at any time. Here’s how to do it:
- Open menu More from the Home screen
- Select Settings
- Go to Profile and select Close the account
Are there countries to and from which I cannot receive money transfers?
You cannot use Rilla to receive transfers from and order transfers to the following countries:
Afghanistan, American Samoa, US Virgin Islands, Anguilla, Vanuatu, Barbados, Bahamas, Botswana, Vanuatu, Ghana, Guam, Democratic People’s Republic of Korea (DPRK), Zimbabwe, Iran, Iraq, Cambodia, Mauritius, Mongolia, Myanmar, Nicaragua, Pakistan, Panama, Palau, Syria, Samoa, Seychelles, Trinidad and Tobago, Uganda, Fiji, Yemen, Jamaica
How do I repay Rilla Daily?
Repayment is as easy as applying. Rilla Daily is linked to your current account in the Rilla app. When you add money to your current account, you automatically repay the funds used by Rilla Daily. And that means only one thing – we start calculating the interest only on the outstanding amount.
That’s both easy and fair.
That’s both easy and fair.
Why should I accept the Terms and Conditions when registering?
The Terms and Conditions are the conditions under which you register in Rilla and without your consent, you cannot be an active client of Rilla and take advantage of the services offered. It is important not only to accept them, but also to read them beforehand. This way you will have the most important information about our obligations to you, your rights and obligations as a client and how we provide our services.
How much will I pay if I use BGN 1 000 from Rilla Daily for a period of one year?
The good news is that Rilla Daily has no fees for application, credit score or early repayment. You pay only for what you use.
For example, you may receive a credit limit of BGN 1 000 with a repayment period of 1 year and decide to use the full amount immediately. In this case, the annual percentage rate is 26.48%, and the annual fixed interest rate is 23.40%. The total amount due at the end of the period will be BGN 1237.25.
For example, you may receive a credit limit of BGN 1 000 with a repayment period of 1 year and decide to use the full amount immediately. In this case, the annual percentage rate is 26.48%, and the annual fixed interest rate is 23.40%. The total amount due at the end of the period will be BGN 1237.25.
What type of credit is Rilla Daily?
Rilla Daily is a revolving credit with a maximum limit of BGN 2 000 and a repayment period of up to 1 year. You get the most appropriate limit for you, based on your individual credit score, which we calculate instantly.
You can read the conditions on your phone and sign online using the code that we will send you. You will also receive an email with the Standard European Consumer Credit Information form that contains the clearly described terms of the credit, as well as the Agreement you have signed. Simple and transparent, right?
Registration in the application
Registration in the application
What are the steps of the registration process?
Follow the steps or watch the video How to register in Rilla? After installing the application, select the Register button on the screen.
- Enter your email – you will need to confirm this email later. We will send important documents and messages to this email.
- Enter a name – this could be your name, your nickname or whatever you want. With this name we will use to address you.
- Mark – Do you want to receive marketing messages. Read and accept the Privacy Policy and Terms of Service. Mark whether you are associated with a politically exposed person. If you are associated with a politically exposed person, please DO NOT mark the box.
- You will receive a confirmation email – Open the email on your phone, click the link in it and then return to the application to continue.
- Enter your mobile phone number – You will receive a confirmation code – enter it.
- Create a PIN code with 6 digits and remember it. Re-enter PIN.
- Choose biometric data if you want to log in to the application with fingerprint or face recognition. This will replace the PIN code and you will only use it if your phone does not recognize you. We advise you to choose biometric identification for better security. We do not collect, process or store biometric data, we only ask for your permission to activate this feature.
- Prepare your ID card for the identification process. Select Country and Identification document. Capture the front of your ID card, making sure there is no glare, and all information is readable. Confirm with the button when you think it is well shot. Take a picture of the back of your ID card, making sure there is no glare and that all the information is readable. Confirm with the button when you think it is well shot.
- Put your face in the photo frame and follow the instructions – move the phone closer and farther.
Why do I need to go through the registration process?
In short, to make sure this is really you. It is important for us to provide a safe environment for your money, which includes knowing if you are the one handling it. Sometimes we will be interested in their origin, as well as whether you are related to political figures. Thus, we comply with the rules of the Anti-Money Laundering Act, like all other financial institutions in the country.
Why is it free to transfer money to other users in Rilla?
Because we want sending money to be easier and faster than using cash from your wallet. Invite your friends to Rilla so you don’t have to look for change and take notes on who owes money to whom. For us, this transaction does not involve paying fees to an external partner, so we decided to keep it at our expense.
Where can I read the Privacy Policy?
Don’t forget that we strive to provide maximum protection, both for the funds that have come to us in your accounts, and the data that you have entrusted to us. That is why it is important to be familiar with this policy: https://rilla.one/en/privacy-policy/
Where can I read the Cookie Policy?
On the website at the following link: https://rilla.one/en/cookies-policy/
Why do I need to go through the registration process?
In short, to make sure this is really you. It is important for us to provide a safe environment for your money, which includes knowing if you are the one handling it. Sometimes we will be interested in their origin, as well as whether you are related to political figures. Thus, we comply with the rules of the Anti-Money Laundering Act, like all other financial institutions in the country.
What does politically exposed person mean?
What does ‘politically exposed person’ mean and why do you ask this question?
Politically exposed persons are individuals who perform any of the following important public functions. We ask this question because, according to the Anti-Money Laundering Act, all financial institutions need to know whether they provide these services to prominent political figures or to their relatives and associates. Here is the full list:
- heads of state, heads of government, ministers and deputy ministers or assistant ministers;
- members of parliaments or other legislative bodies;
- members of constitutional courts, supreme courts or other supreme bodies of the judiciary, whose decisions are not subject to subsequent appeal except in exceptional circumstances;
- members of the Court of Auditors;
- members of central bank governing bodies;
- ambassadors and heads of diplomatic missions;
- senior officers of the armed forces;
- members of administrative, management or supervisory bodies of state enterprises and companies with sole owner – the state;
- mayors and deputy mayors of municipalities, mayors and deputy mayors of regions and chairmen of municipal councils;
- members of the governing bodies of political parties;
- heads and deputy heads of international organizations, members of management or supervisory bodies in international organizations or persons performing an equivalent function in such organizations.
- spouses or persons living in de facto cohabitation;
- children of prominent political figures and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- parents and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- brother / sister and their spouses or persons with whom they live in de facto cohabitation on a marital basis;
- any natural person who is known to be the beneficial owner jointly with a prominent political figure of a legal entity or other legal entity or is in other close commercial, professional or other business relationships with prominent political figures;
- any natural person who is the sole owner or beneficial owner of a legal person or other legal entity known to have been created for the benefit of a prominent political figure.
I did not receive a confirmation email when attempting to register in the app. What should I do?
Why not check the junk/spam folder of your email? If you don’t have an email from us within a few minutes, contact our team via chat or email support@rilla.one.
Why do I need to provide a valid email?
We will use your email to send documents and information that are important for you to have. All documents will be available in the application, but it is important to have some of them in your email. During the registration process, we will ask you to confirm your email by logging in to your inbox and clicking on the link we sent.
Why do I need to provide a valid mobile phone number?
We want to make sure that it is really you who register in the app and this is also a secure way of providing you with information. During the process of registration we will send an SMS to this phone number. It will contain a code that you have to enter in the application. We will use your phone number when we urgently need to inform you about something related to your Rilla account. For example, suspiciously many login attempts, and more.
Why do I have to provide my personal documents?
To make sure that you really are the person with whom we will communicate and whose funds we will manage, as determined by the legal requirements. Other financial institutions would take your ID card and scan it manually. We just want you to photograph it well on both sides for identification purposes.
Do you need to be a Bulgarian citizen to be a client of Rilla?
At this point, only an adult Bulgarian citizen can register in Rilla.
Is an ID card the only document I can register with?
Yes, your ID card is enough for us. At this point we accept only this registration document.
Why should I take a selfie?
We need to make sure you are using your own ID card and you are not a victim of fraud or stolen personal documents. Our identification software will prompt you to put your face in a frame for several poses to verify that it matches the photo on your ID card.
Is an ID card the only document I can register with?
Yes, your ID card is enough for us. At this point we accept only this registration document.
Is there an employee who checks the selfies?
We use a partner company for the identification service. Sometimes it might be necessary for the selfie to be checked by their representative. Even if you take a photo in your pajamas, the important thing is to have a match between the person in the ID card photo and your selfie.
You don’t recognize my ID card. What can I do?
We use software that records your ID card details and won’t be able to get the necessary information if the photo is not good. When you take the photo, check whether all the information is readable – is there a glare or shadows; have you hidden some of the information with your finger; is the entire document fitted in the rectangle for the photo.
What happens to the personal information I provide?
We are a responsible administrator and store the personal data and information provided by you in accordance with all the legal requirements. We use them only when we need to provide you with a service. Rest assured that we provide a fully secure environment for your information and funds.
What devices can I use Rilla on?
The Rilla mobile app can only be used on certain type of deviceс – smartphones, tablets and music players running the iOS 14.0 operating system and the newer versions or Android 7.0 and the newer versions. Before installing Rilla, check whether your device meets these requirements.
Why should I allow Rilla’s push notifications on my phone?
To work properly, the application needs to send you up-to-date information. That’s why it is important to allow Rilla push notifications on your phone. This way you will be notified quickly and for free about all the movements on your account, requested or received money. We hope the latter is more happens more often!
Is there a minimum age to register in the Rilla app?
Yes, you must be at least 18 years old to use the app. If you are still not old enough, tell your parents to register.
Why should I accept the Terms and Conditions when registering?
The Terms and Conditions are the conditions under which you register in Rilla and without your consent, you cannot be an active client of Rilla and take advantage of the services offered. It is important not only to accept them, but also to read them beforehand. This way you will have the most important information about our obligations to you, your rights and obligations as a client and how we provide our services.
Using the application
Using the application
How can I exercise my personal data protection rights?
The following link on the website contains a form that you can fill out and send us: http://rilla.one/bg/documents/formulyar-iskane-prava
How long will take a transfer to my Rilla account from a bank account in Bulgaria?
When making transfers to and from an account outside Rilla in BGN, we use the BISERA interbank electronic payment system. Transfers ordered by 17:30 p.m. are usually received on the same working day. After this hour, you will probably have the money on the next working day.
In what currency can I have an account?
At this stage your active current account is in BGN. We are constantly striving to evolve and offer more opportunities in the future.
Why do I get a free Rilla current account?
This is a small step that will help you manage your money more conveniently and without costing you anything. Managing personal finances is only the first but very important step towards lasting improvement of your lifestyle. So, let’s do it together. We take care of the cost of creating and maintaining your first two current accounts.
Why does the recipient immediately see the money transfers in Rilla?
Because we use Rilla’s internal system, where transfers are made instantly.
How many free current accounts can I have?
Your first two current accounts are completely free and there are no fees for opening or monthly maintenance. The next ones have a small fee, which is close to the average in the financial services market. You can find more information in Rilla’s Tariff: https://rilla.one/en/documents/tariff-en/
How do I request payment from a friend?
You can do this with the button in the middle of the main screen (+):
- Select Request money
- If you want to request money from a friend who uses Rilla, you can find them in the phone contacts list in the app.
- If you don’t see them there, they probably don’t have a registration in Rilla.
- Choose their name from the contacts list
- Enter the amount
- Confirm
How would I know if someone sent me a payment request?
If you have enabled push notifications from the app on your phone, you will receive a notification showing who sent you a payment request and for what amount. If you have disabled them, the Notifications tab at the top of the screen will contain all pending requests.
If someone has requested a payment from me, do I have to pay?
Confirm the payment only if you know the person who requested it or you have an agreement to pay them a certain amount. If you do not have such an agreement or the amount does not correspond to your agreement, you can cancel the payment request.
Can I send to and receive money from banks using my Rilla account?
Yes of course. Your Rilla account has the same features as any other current account, but with competitive offers and easy to use.
Is each of my accounts with a different IBAN? Where can I find details on my account – IBAN, BIC?
Yes, each Rilla account has a different Bulgarian IBAN. You can find information on your account by touching the gear next to the name of your account. When you touch your IBAN, it is automatically copied.
How can I file a complaint?
At Rilla, we want to be as transparent and responsible as possible, because we know how important it is to feel that your money and personal data are safe. We are always ready to explain what rights are provided by law, and in case of a dispute to assist in its out-of-court settlement.
If you need more information or have a question related to the signed contracts and conditions for using our services, you can contact us via email support@rilla.one, phone 070020240 (according to your tariff plan), the chat in the application or the web site.
If you do not receive a satisfactory answer from us and decide to file a complaint, you can do so in writing or orally in one of the following ways:
- At the address of Rilla: Sofia, 24A Acad. Metodi Popov Str., 2nd floor
- Through the contact form on our website https://rilla.one/bg/kontakti/
- Email complaint@rilla.one
Why can I give a name to my account?
Because we want it to be easy for you. Instead of trying to remember which IBAN you are using for what, you can simply name your account depending on what you are going to use it for. You can have a Holiday account, a Child account, etc.
Where can I see the history of all transactions in my account?
The Account tab shows the last transactions of your current account. With the Funnel symbol in the upper right corner you can select a period for visualization of the transactions history.
Where can I find information about the balance of my Rilla account?
You can see the availability in your account as soon as you enter the application – there you can swipe between the accounts, and for each you will see the amount you have in it.
Why does a transfer over BGN 10,000 require additional information from me before authorization?
As a financial institution, we follow the Bulgarian legislation and the requirements of the Anti-Money Laundering Act. Therefore, we need to fill in additional information for you due to the amount. Expect us to contact you.
Can I receive my salary in a Rilla account?
Yes of course. All you have to do is provide the details of your Rilla account to your employer. If you need an official document for your current account – please check the fee that will be charged in the Tariff: https://rilla.one/en/documents/tariff-en/
What does trusted recipient mean?
These are recipients of payments that you often send money to. When someone is a trusted recipient, you won’t have to fill in their account details every time. You can add a trusted recipient after you have made the first transfer to them.
Why is there a fee for sending money from my Rilla account to another account or bank?
Because every bank you transfer money to charges us for it.
How can I close my current account in Rilla?
You can open and close Rilla current accounts at any time.
- Go to Products
- Select Accounts
- Select the account you want to close
- Touch the gear for Settings
- At the bottom of the screen there is a Close Account button
- Confirm that you want to close it
- Done – at this point we receive a message from the system that you want to close your account.
How to close my Rilla account?
You can close your Rilla account at any time. Here’s how to do it:
- Open menu More from the Home screen
- Select Settings
- Go to Profile and select Close the account
Are there countries to and from which I cannot receive money transfers?
You cannot use Rilla to receive transfers from and order transfers to the following countries:
Afghanistan, American Samoa, US Virgin Islands, Anguilla, Vanuatu, Barbados, Bahamas, Botswana, Vanuatu, Ghana, Guam, Democratic People’s Republic of Korea (DPRK), Zimbabwe, Iran, Iraq, Cambodia, Mauritius, Mongolia, Myanmar, Nicaragua, Pakistan, Panama, Palau, Syria, Samoa, Seychelles, Trinidad and Tobago, Uganda, Fiji, Yemen, Jamaica
About Rilla
About Rilla
What is Rilla?
Rilla is a mobile application that helps you manage your money easily and conveniently. Rilla is just in the beginning of its development and as you read this, our team is working on the next functionality or product. We will be transparent with you and help you when you need it. We want to make Rilla the app where you feel comfortable while handling your money without difficulty and without wasting time.
Why don’t you have a branch network with staff?
Because we want to save you time and money, and this can only happen on your phone. We don’t need big offices where our employees do what you can do in the app with just a few taps on the screen. If you need help, we have a support team that will be happy to help you via chat, email or phone. The lack of branches allows us to allocate financial resources to save you some fees and invest in the development of new products and services.
What is the story of Rilla?
Rilla is one of the companies in the Management Financial Group (MFG), uniting companies that specialize in non-bank financing. MFG is one of the largest non-banking structures in Central and Eastern Europe with several companies being among the leaders in their sectors. The companies in MFG have over 8300 employees and consultants in more than 450 offices in Bulgaria, Ukraine, Romania, Poland, Macedonia. The experience of the Group companies is traditionally related to lending to both individuals and small and medium enterprises, including corporate lending and other alternative business models such as P2P investment platform, ‘Buy now-Pay later’ business model, etc. The experience in lending, investments and various business models finds its logical continuation in the future of fintech development, namely in the creation of Rilla as a comprehensive platform for offering a variety of financial services.
Is Rilla a bank?
The fintech sector is evolving and there are already many opportunities to regulate institutions that handle their clients’ funds. Having a banking license is not the only option for dynamic companies like Rilla, which offer financial services to customers. Some of the services of the platform are provided by a company from the Group of MFG – Easy Payments Services OOD, which has a license for an electronic money institution issued by the Bulgarian National Bank. Another part are provided by April Finance EAD, which is again a company part of the Group of MFG and which is registered as a non-banking financial institution in the BNB register. Both companies provide financial services to customers according to the relevant regulations.
Which institutions regulate your services?
Bulgarian National Bank; Commission for Personal Data Protection; Commission for Consumer Protection; State Agency for National Security (SANS)
In which company is my current account opened?
Your Rilla accounts are opened by Easy Payments Services OOD, UIC 204112059 – an electronic money company duly licensed by the Bulgarian National Bank. April Services ОOD acts as its representative, entered in the Register under Art. 19 of the Law on Payment Services and Payment Systems. Rilla is a platform managed and maintained by April Services OOD, and our goal is to make financial services easy and accessible for everyone.
Prices and conditions by products
Prices and conditions by products
Where can I find information on Rilla service fees?
The tariff for all available services can be found here: https://rilla.one/en/documents/tariff-en/
How do you set the prices?
Rilla’s team is efficient and many of our services are automated. We do not maintain a branch network or a huge office. Therefore, we can afford some of the services we offered to be free for you. Rilla’s functionalities are connected with external partners, suppliers, systems and financial institutions, which charge fees. We make every effort to minimize them or to cover part of these costs. But in order to be able to develop, provide you with services and become even better, we need our clients to get involved. Therefore, the clients are charged with reasonable fees for some of our services.
Credit Rilla Daily
Credit Rilla Daily
How do I use Rilla, do I owe any taxes and fees and is the service related to any particular risks?
The use of Rilla Daily does not imply the existence of other taxes and/or expenses that are not paid through Rilla or determined by it.
Rilla Daily is a service that is not related to instruments that involve any particular risks arising from their specificity or from the operations to be performed or the price of which depends on fluctuations in financial markets.
Rilla Daily is a service that is not related to instruments that involve any particular risks arising from their specificity or from the operations to be performed or the price of which depends on fluctuations in financial markets.
If there is a problem with your Rilla Daily contract, what are the options for settling it?
If you believe that your rights and legitimate interests have been violated, you can refer the matter to the conciliation commissions established under Art. 182 – 184 of the Consumer Protection Act when rights and legitimate interests stated in it are violated.
What laws apply to Rilla Daily and in what language do we communicate?
The applicable law in your contract for Rilla Daily is the Bulgarian. The applicable laws in the granting of this credit are the
We provide you with all the information in Bulgarian, including the preliminary information before signing a contract, the contract itself and all the notifications you will receive from us.
Our communication with you will be in Bulgarian language.
We provide you with all the information in Bulgarian, including the preliminary information before signing a contract, the contract itself and all the notifications you will receive from us.
Our communication with you will be in Bulgarian language.
Can I terminate the contract at any time?
Of course. We believe everyone should be free to make the best decisions about managing their own money. The only condition to terminate your Rilla Daily contract is to not have any outstanding payments and to follow in these steps:
- Open the Rilla app
- Go to Products
- Select Rilla Daily
- Press the gear (Settings) in the upper-right corner of the screen
- Click the “Terminate Rilla Daily” button
Do I have the right to terminate the contract?
Of course! You have 14 days after signing the contract to change your mind and terminate it. To terminate the contract, you should press the “Terminate Rilla Daily” button, which you will find in the Rilla Daily settings, or notify us in writing on paper if you prefer. If you have used any amount of the credit, you should pay it together with the accumulated interest no later than 30 calendar days from sending a termination notice to Rilla.
How do I repay Rilla Daily?
Repayment is as easy as applying. Rilla Daily is linked to your current account in the Rilla app. When you add money to your current account, you automatically repay the funds used by Rilla Daily. And that means only one thing – we start calculating the interest only on the outstanding amount.
That’s both easy and fair.
That’s both easy and fair.
How much will I pay if I use BGN 1 000 from Rilla Daily for a period of one year?
The good news is that Rilla Daily has no fees for application, credit score or early repayment. You pay only for what you use.
For example, you may receive a credit limit of BGN 1 000 with a repayment period of 1 year and decide to use the full amount immediately. In this case, the annual percentage rate is 26.48%, and the annual fixed interest rate is 23.40%. The total amount due at the end of the period will be BGN 1237.25.
For example, you may receive a credit limit of BGN 1 000 with a repayment period of 1 year and decide to use the full amount immediately. In this case, the annual percentage rate is 26.48%, and the annual fixed interest rate is 23.40%. The total amount due at the end of the period will be BGN 1237.25.
What type of credit is Rilla Daily?
Rilla Daily is a revolving credit with a maximum limit of BGN 2 000 and a repayment period of up to 1 year. You get the most appropriate limit for you, based on your individual credit score, which we calculate instantly.
You can read the conditions on your phone and sign online using the code that we will send you. You will also receive an email with the Standard European Consumer Credit Information form that contains the clearly described terms of the credit, as well as the Agreement you have signed. Simple and transparent, right?
